Business Analyst on an ERP Programme to replace the existing ERP system with Netsuite. Responsible for working with the Non-Finance Business Units to understand and map their processes to feed into testing and training needs analysis. Working across both the Design & Delivery and Business Transformation workstreams to prepare the Business Units for the change.

— Telecommunications

Process Lead representing the client on a large-scale transformation to replace the existing ERP system with SAP and S4 HANA. Working alongside business units to understand their processes and how they fit with the core system processes. Forming part of this role was the development of a Process Centre of Excellence strategy and launch plan to standardise the management of processes across the organisation.

— Government

Project Manager / Business Analyst on the Transformation & Readiness programme to prepare the department for the ERP programme. Following Agile ways of working and principles over multiple sprints and releases, the primary focus was on mapping and when required improving key processes likely to be needed by the programme.

— Governement

Lead Business Analyst on a global change programme to migrate multiple companies onto a single delivery platform. Responsible for defining the requirements approach, coordinating requirements gathering and supporting project delivery.

— Intellectual Property

Co-Trainer / Mentor to deliver a local Green Belt training course. Successfully developed & delivered a 5-day course with 100% exam success rate. Provided mentoring support before, during & after the course to attendees.

— VARIOUS

Programme Manager on the Target Operating Model (TOM) programme. Responsible for defining the programme of works, utilising RouteSmart to model changes to postal routes & working with the Operations Team to implement changes.

— POSTAL & LOGISTICS

Project Manager / Business Analyst on the project to integrate multiple address management applications, redefining business rules and enhancing the customer experience. Working with suppliers to define requirements & working with IT to develop wireframes for development.

— POSTAL & LOGISTICS

Project Manager / Business Analyst on an end-to-end process improvement initiative to improve the experience for managed services customers. Working with Senior Management across the Operation. Successful in delivering a new process & changes to improve process effectiveness.

— TELECOMMUNICATIONS

Change Lead on the Consumer Faults Process Improvement project. Responsible for delivering the Faults Workflows project; redesigning the system workflows, & the Dashboard project; to design & implement a consolidated view of process performance.

— TELECOMMUNICATIONS

Project Manager / Business Analyst on a large-scale fibre installation programmes. Leading multiple changes including introduction of quality gates, end to end process reviews & redesigning SharePoint to facilitate the end to end fibre migration process.

— TELECOMMUNICATIONS

Business Analyst working on a system selection project. Responsible for defining business requirements across every department. Completing a thorough analysis of each option to aid decision making. Alongside this a process was identified as requiring improvement.

— Finance